Frequently Asked Questions

CoachVantage should work on any recent, standards compliant web browser such as the latest versions of Chrome, Firefox, Safari and Miscrosoft Edge.

CoachVantage will NOT work on all versions of Miscrosoft Internet Explorer browsers.

Yes, of course.

CoachVantage adopts various measures to ensure the integrity of your data at many levels including physical security, at the application level, network level and infrastructure level. We are also compliant with GDPR regulations and the California Consumer Protection Act (CCPA) for data privacy.

At the application level, your account is password protected with the use of strong passwords and secured by SSL encryption and is PCI compliant. Our web application (https://app.coachvantage.com) is only accessed via HTTPS and the entire HTTPS web application framework is protected with SSL certification. Sessions are authenticated with a 23-character security token. All network traffic is encrypted both inside and outside our network. Users are automatically logged out of each session after a prolonged period of inactivity and re-login is required to access the application.

At the infrastructure level, CoachVantage is deployed on Heroku (a SalesForce company) cloud application platform. Heroku’s physical infrastructure is hosted and managed within Amazon’s secure data centers and utilize the Amazon Web Service (AWS) technology. Amazon continually manages risk and undergoes recurring assessments to ensure compliance with industry standards. Amazon’s data center operations have been accredited under: ISO 27001, SOC 1 and SOC 2/SSAE 16/ISAE 3402 (Previously SAS 70 Type II), PCI Level 1, FISMA Moderate, Sarbanes-Oxley (SOX). You can read more about Heroku’s security policy here: https://www.heroku.com/policy/security

You can read more about the data security measures that CoachVantage adopts here: https://www.coachvantage.com/security

You can read more about our Privacy Policy here: https://www.coachvantage.com/privacy-policy

You may upgrade from the Clarity Plan to the Aha! Plan at any time. However, you may not downgrade from the Aha! Plan to the Clarity Plan.

This is because the Clarity Plan is for coaches who are just starting out and allows for a maximum of two coaching programs and two events for online scheduling. The Aha! Plan allows you to have unlimited coaching programs and unlimited events for online scheduling. You can imagine therefore that downgrading a plan could mean a lot of housekeeping to remove data, which wouldn’t be such a great idea!

Yes! As long as you have an internet connection, you can access CoachVantage from your mobile devices.

CoachVantage is a software-as-a-service (SaaS) application that’s hosted on the cloud and is mobile responsive. It works as long as you are connected to the internet.

CoachVantage is NOT an iOS or Android app and therefore cannot be installed from Apple’s App Store or Google Play Store.

No, there is no need to download any software to your PC to use CoachVantage.

When you create an account, you will be able to log in to your account from https://app.coachvantage.com/login

Everything is hosted on a secure cloud.

Only English language is supported.

Monthly subscriptions are non-refundable. You may cancel your subscription at any time and your access to CoachVantage will continue until the end of the current billing cycle. Thereafter, you will not be billed and your access to CoachVantage will be suspended.

Yearly subscriptions are refundable on a case by case basis, at the sole discretion of CoachVantage Private Limited. If your request for a refund is approved, you will be refunded for the remaining period of time and the refund shall take into consideration the monthly subscription fees that you would have otherwise paid based on the monthly subscription fee (since the yearly subscription fee is priced at a discount compared to the monthly fee).